Discreet packaging

Every order ships in plain, unbranded packaging. The sender and billing descriptor are neutral — there is no mention of the contents or the store name.

Shipping options

• Standard: 3–7 business days.
• Express: 1–3 business days.
• Free standard shipping on orders over $99.00.

Order tracking

Once dispatched, you’ll receive a tracking link by email.

Returns

For hygiene and safety, intimate products cannot be returned once the seal is broken, unless the item is faulty. Faulty or incorrect items are replaced or refunded under applicable consumer law. Contact info@velvetboutique.store within 30 days.

Damaged in transit

If your order arrives damaged, email us photos within 7 days and we’ll make it right.